Support = Advisory

Support — Resolution & Assurance

Microsoft 365 doesn’t stay secure by itself. Accounts change. Vendors change. Settings drift. The Support phase keeps leadership informed, incidents resolved correctly, and proof on file. Two clear engagements — one discipline: Resolution & Assurance.

💧 Advisory Access📘 Full Remote Support🧭 Judgment📄 Proof

💧 Resolution & Assurance Advisor

$495 / month

When you want guaranteed access to expert judgment — but can handle the light lifting internally. This engagement provides a direct line to your Principal Consultant for incident guidance, advanced troubleshooting, and written proof that every issue was resolved correctly.

Scope & Access

Direct email and phone access — no queue, no escalation chain.
Rapid analysis, research, and guided remediation for Microsoft 365 issues.
Validation of fixes performed by your MSP or internal IT.
Priority response for authentication, mail-flow, and configuration problems.
Written summaries formatted for leadership, auditors, or insurers.

Ideal For & Outcome

Ideal for: Firms with IT support that want senior oversight and defensible assurance.
Outcome: You execute the fix; JGS confirms it’s correct, secure, and documented — turning “we think it’s handled” into proof of control.

📘 Resolution & Assurance — Full Remote Support

$995 / month

When you want the same assurance — handled directly, end-to-end. JGS analyzes the issue, performs the remediation in your tenant, and delivers a complete closure report that leadership, clients, and carriers can rely on.

Scope & Access

Full remote support — JGS executes and verifies changes directly in your environment.
Unlimited email and phone access; live remote troubleshooting when needed.
Comprehensive closure documentation — cause, action, prevention, verification.
Post-resolution validation confirming controls remain enforced and auditable.

Ideal For & Outcome

Ideal for: Firms without dedicated IT, or those that prefer JGS to manage incidents directly.
Outcome: Problems are researched, analyzed, fixed, and proven by JGS; leadership receives complete operational assurance and a defensible record.

The Difference

Resolution & Assurance Advisor — $495 / month

Access: Email + Phone
Execution: You / MSP act on JGS guidance
Depth: Research & advanced diagnostics provided
Response: Priority same-day
Deliverable: Leadership summary
Value: Expert assurance and oversight

Resolution & Assurance — Full Remote Support — $995 / month

Access: Email + Phone + Live Remote Support
Execution: JGS performs remediation directly
Depth: Research, diagnostics & hands-on execution
Response: Immediate / real-time
Deliverable: Full closure + verification report
Value: Direct execution and proof of control

Both engagements deliver Resolution + Assurance — the same senior judgment and the same proof standard. The difference is simply how far you want JGS to go: $495 — We guide and verify. · $995 — We handle and prove.

Scope of Support

JGS provides senior-level support focused on Microsoft 365 — not general helpdesk. Our work protects the systems that safeguard your clients, data, and evidence of control.

Ready for continuous assurance?

The worst time to learn where your controls stand is during an incident or renewal. In a short consultation, we’ll determine the right Resolution & Assurance engagement for your firm — and show exactly how you’ll receive expert access, real fixes, and evidence you can hand to anyone who asks.

🔒 Book Consultation